1. The agreement
These terms, the plan and price shown when the Customer signs up or checks out, any written order form we accept, and the LetLogic Data Processing Agreement together form the Agreement. If an order form expressly conflicts with these terms, the order form takes priority for that conflict.
The service is supplied for business use. The person accepting the Agreement confirms that they are authorised to bind the Customer. Portal users such as tenants, landlords and contractors use the service under the Customer's account and instructions; they are not subscribers in their own right.
2. The service
LetLogic is property operations software for letting agencies. It may include onboarding, property and tenancy records, maintenance workflows, communications, documents, reporting, role-based portals, white-label controls and related features.
We will provide the service with reasonable care and skill. We may maintain, improve or change features provided this does not materially reduce the core service during a paid subscription. We do not provide legal, tax, accounting, surveying or regulatory advice, and the Customer remains responsible for its property-management decisions and compliance obligations.
3. Trials and onboarding
Unless a different period is shown at signup, a free trial lasts 14 days. No payment card is required merely to create the trial workspace and starting a trial does not itself authorise a charge. The Customer must complete the separate checkout or agree an order before a paid subscription begins.
Trial features, capacity and support may be limited. We may end or restrict a trial if it is misused or if we reasonably need to protect the service. At the end of a trial, access may be restricted unless the Customer starts a paid subscription or we agree an extension.
4. Charges, property counts and tax
Charges are those shown to the Customer at checkout, in the billing area or in an accepted order form. The standard plan consists of a platform fee covering the stated number of managed properties and, where applicable, additional property charges at the displayed graduated rates. Enterprise or other negotiated services may have custom charges.
The Customer must keep its billing information and selected managed-property allowance accurate. A confirmed increase may change charges immediately or from the next invoice as shown before confirmation. A reduction normally takes effect at the next billing period and does not create a refund for the current period.
Prices are in pounds sterling. LETLOGIC SOFTWARE LTD is not currently VAT registered, so VAT is not charged.
5. Payment and renewal
Paid subscriptions are billed monthly in advance unless an order form says otherwise. By completing checkout, the Customer authorises our payment provider to collect recurring charges and any properly incurred usage or property-capacity charges using the saved payment method.
The subscription renews automatically for successive monthly periods until cancelled. If payment fails, we may retry payment, provide a reasonable grace period, restrict paid features or suspend access. The Customer remains responsible for charges incurred before suspension or termination.
6. Cancellation and refunds
The Customer may cancel through the billing settings or by contacting us. Cancellation normally takes effect at the end of the current paid billing period, and access continues until then. Cancelling does not remove charges already due.
Fees are non-refundable except where required by law or where we agree a refund or credit for a billing error, duplicate payment or other exceptional circumstance. This does not limit any right the Customer cannot lawfully waive.
7. Accounts and authorised users
The Customer is responsible for its authorised users, the roles and permissions it grants, the security of account credentials and all activity under its workspace. It must promptly remove access that is no longer required and notify us of suspected unauthorised use. Accounts may not be shared between individuals.
8. Customer responsibilities and acceptable use
The Customer must:
- use the service lawfully and only for its internal business operations;
- have all permissions, notices and lawful bases needed for Customer Data;
- keep Customer Data reasonably accurate and avoid uploading information that is unnecessary for the stated purpose;
- not introduce malware, probe security, bypass access controls, disrupt the service or use it to harm another person;
- not copy, resell, reverse engineer or create a competing service from the platform except to the limited extent the law does not allow that restriction; and
- not use the service for unlawful discrimination, harassment, fraud or infringement of another person's rights.
9. Customer Data and data protection
The Customer retains its rights in data, documents and content submitted to its workspace (Customer Data). The Customer grants us the rights necessary to host, copy, transmit, back up and otherwise process Customer Data to provide, secure and support the service.
For Customer Data processed on the Customer's behalf, the Customer is the controller and we are its processor. The Data Processing Agreement applies to that processing. We are a separate controller for our own account administration, billing, security, service analytics and business records as described in our Privacy Notice.
10. Security and confidentiality
Each party must protect the other party's confidential information and use it only to perform the Agreement, except where disclosure is required by law or to professional advisers and service providers under confidentiality obligations. We maintain proportionate technical and organisational security measures, but no online service can be guaranteed completely secure.
11. Intellectual property
We and our licensors own the service, software, design, documentation, branding and all related intellectual property. We grant the Customer a limited, non-exclusive, non-transferable right for its authorised users to use the service during the subscription in accordance with the Agreement. No ownership rights are transferred.
If the Customer gives feedback, we may use it without restriction or payment, provided we do not identify the Customer publicly without permission. The Customer owns its names, logos and other branding uploaded for white-label use.
12. Third-party services
The service relies on reputable hosting, database, email, analytics and payment providers. Their availability can affect the service. Current providers that process Customer Data are listed on our Subprocessor List. A third-party product the Customer independently chooses to connect may be subject to separate terms between the Customer and that provider.
13. Availability and support
We aim to keep the service available and to address support requests within a reasonable time. Planned maintenance, urgent security work and events outside our reasonable control may cause interruption. No service level or guaranteed response time applies unless it is expressly set out in an order form.
14. Suspension and termination
We may suspend access where reasonably necessary to address a security risk, unlawful use, material breach or overdue payment. Where practicable, we will give notice and an opportunity to remedy the issue. Either party may terminate for an unremedied material breach after reasonable written notice, or immediately if the other party becomes insolvent or the breach cannot be remedied.
On termination, the right to use the service ends and outstanding charges become due. Before access ends, the Customer should export data it needs. We will return or delete Customer Data in accordance with the Data Processing Agreement, subject to legal retention duties and protected backup cycles. Terms which by their nature should survive termination remain effective.
15. Warranties and liability
Nothing in the Agreement excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to that, neither party is liable for indirect or consequential loss, or loss of profit, revenue, anticipated savings, goodwill or business opportunity. We are not liable for loss caused by Customer Data, Customer instructions, unauthorised access resulting from the Customer's acts or omissions, or a third-party service outside our reasonable control.
Subject to the exclusions above, each party's total aggregate liability arising from the Agreement in any 12-month period is limited to the charges paid or payable by the Customer under the Agreement during that period. This cap does not limit the Customer's obligation to pay charges properly due or either party's liability for breach of confidentiality, infringement of the other party's intellectual property, or data-protection liability to the extent it cannot lawfully be limited.
16. Changes to the Agreement
We may update these terms for legal, security or service reasons. We will give reasonable advance notice of a material change to the Customer's admin email or within the service. A material change will normally apply from the next renewal after the notice period. If the Customer does not accept a materially detrimental change, it may cancel before that change takes effect.
17. General terms
Neither party may assign the Agreement without the other's written consent, except that we may assign it as part of a genuine corporate reorganisation or sale of the business. The Agreement does not create a partnership, agency or employment relationship. A delay in enforcing a right is not a waiver. If a provision is unenforceable, the remainder continues. No person other than the parties has a right to enforce the Agreement under the Contracts (Rights of Third Parties) Act 1999.
Notices relating to the Agreement may be sent to the Customer's admin email and to our contact email below. Electronic notices are treated as written notices. The Agreement is the entire agreement about the service and replaces earlier discussions or statements about it, without excluding liability for fraud.
18. Governing law and contact
The Agreement and any non-contractual dispute arising from it are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
Questions or legal notices may be sent to chris.harris@letlogic.co.uk.